Technical Support

Baxa is committed to providing exceptional Technical Support through:

  • Telephone support for North American customers
  • Professional pharmacists on staff
  • Comprehensive reference manuals
  • Policy and procedure guidelines
  • Multimedia in-service and training materials

Technical assistance for general product inquiries is available between the hours of 6:00am and 5:00pm Mountain Time. Baxa provides 24-hour, seven-day support for hardware and software customers on contract.

Contact Baxa Technical Support:

Main
Phone: 800.678.BAXA (2292)
Fax: 303.690.4804
Email: support@baxa.com

DoseEdge™
Phone: 866.448.2529

IntelliFill® i.v.
Phone: 877.399.2292


PHARMACY OPERATIONS SUPPORT:
Baxa Technical Support is available 24 hours per day/seven days per week for critical pharmacy operations.* This support covers the following products:
  • All current and supported automated compounders (ExactaMix™ 2400, MicroMacro™ 12 and 23, ExactaMix 600)
  • All current, supported compounder operating software
  • Baxa-supplied PC's and printers used with our compounding systems
  • Abacus®; TPN Order Entry software
  • RapidFill™ Automated Syringe Filler
  • Repeater™ Pump, Model 099 and 099E
*After-hours calls for issues that do not impact pharmacy production or present a patient safety issue will be rescheduled for resolution the following business day.


CUSTOM TECHNICAL SUPPORT:
Custom labels and reports are services provided for customers on a fee basis and scheduled directly with the Baxa Support Services group. There is a minimum $100 charge, which covers the first hour of programming/service time. Additional time is billed in 1/4 hour increments at $100/hour. These services are scheduled by calling the Baxa Technical Support line and asking for the Support Services group.


QUESTIONS OR COMMENTS?
Your opinions and feedback matter! Please use this form to submit a question or comment regarding our products or services. NOTE: This email form is not designed to address product complaints, or provide emergency or medical information.
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NEW PRODUCT IDEAS
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WEB SITE FEEDBACK
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Baxa Contact Info

Corporate Headquarters
9540 S Maroon Circle
Suite 400
Englewood, CO
80112

Phone:
303.690.4204
Toll-Free Phone:
800.567.BAXA (2292)
Fax:
303.690.4804
Toll-Free Fax:
800.494.BAXA (2292)
Email:
info@baxa.com

Operations Facility
14445 Grasslands Dr
Englewood, CO
80112

Registered Agent
Baxa Ltd.
Radius Court,
Bracknell, RG12 2 UP

Phone:
+44 (0) 1344 392902
Fax:
+44 (0) 1344 392903
Email:
info@baxa.co.uk